Customer Service Is The New MarketingJan 30, 2008
I wrote a while ago about our investment in Get Satisfaction and the thesis behind the investment. Well, the Get Satisfaction team is spreading the love by hosting a one day summit, Customer Service Is The New Marketing, in San Francisco next week.
This is going to be a great show, with speakers in including Tony Hsieh, the CEO of Zappos, and Robert Stephens, who founded the Geek Squad. If you want to learn how customer service needs to be thought of as not a cost center but a essential marketing function, this is the event for you.
As added incentive, use the code FOTFRC when you sign up and you will receive a 25% discount. I’m looking forward to it and hope to see you there.