Category Archives: Uncategorized

I wrote a while ago about our investment in Get Satisfaction and the thesis behind the investment.  Well, the Get Satisfaction team is spreading the love by hosting a one day summit, Customer Service Is The New Marketing, in San … Continue reading

As I was reading Fred’s post on “saying no” the other day, I was contemplating just how hard it can be to say “no.”  While most entrepreneurs take it in stride, I’ve had some that just look absolutely crestfallen (man, … Continue reading

Satisfaction, the people-powered customer service site founded by rockstars Thor Muller, Lane Becker, and Amy Muller announced their company launch today, as well as an investment by First Round Capital, O’Reilly AlphaTech Ventures and great angels like Jeff Clavier and … Continue reading

Community Rules!

Apr 25, 2007

I’m becoming convinced that the notion of “community,” when applied to a web company, is not well understood.  I hear at least every couple of weeks how a company is going to build some such community as a foundation of … Continue reading

Whither Business 2.0

Mar 15, 2007

I’ve enjoyed attending the Under the Radar conferences over the last year so much that I jumped at the chance to judge some of the companies at their conference next week titled "Why Office 2.0 Matters."    Under the Radar … Continue reading

First Round Capital is looking for a Venture Analyst to help us build and manage our growing portfolio of companies.  If you or someone you know fits the profile, take a look at the job description.  Send an email to … Continue reading

I had a meeting this morning at the Web 2.0 "Sumference" with someone who lives in the East Bay.  (For those unfamiliar with the geography of the Bay Area, to get from the East Bay to San Francisco generally requires … Continue reading